Can't find the answer you're looking for? We have shared some of our most frequently asked questions to help you out !

Saturday, April 13, 2024 5:01:05 AM
GETTING STARTED GETTING STARTED
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To create a Trade Program account click here. Once you have registered all of your corporate account information, we will review your application. We will notify you if your account has been approved
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All Trade Program orders will automatically receive their discount based on the volume of the purchase. The discount will be based on the total dollar ($) amount in the cart (including kids). As the total amount increases in the cart the discount will increase accordingly. • $500 to $1999.99 20%, • $2000 to $2999 25%, • $3000 to $3999 30% • $4000 & up 40%
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To recover your password, please enter the email connected to your Trade Program account, and select the "forgot password?" link on the log-in page. An email will be sent to the email address provided. If you do not receive your password recovery email, please check your spam folder. If the activation email is not in your spam folder please contact our Customer Care Team at support@nextart.com.
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*If there is a sale on the site with a greater discount than being offered through the Trade Program, complete your purchase through your trade program account and contact our Customer Care team at support@nextart.com and we will make the correction for you.
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ORDER & PAYMENT ORDER & PAYMENT
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Once your order has been placed, it can be seen under "My Orders" in your Trade Program account. Updates on the status of your order will also be sent via email.
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Changes cannot be made to an order once it has been submitted. However, if you wish to make a change to your order, contact us immediately at support@nextart.com and we will do everything we can to help you out. Possible Changes include: Adding Items, Changing Items, Changing a frame, or Changing a delivery address
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If you wish to cancel your order, you must contact support@nextart.com within 12 hours of making your purchase. There maybe applicable cancellation or restocking fees if production of your order is already in progress.
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If you do not receive an email confirmation regarding your order within 24 hours, first check your spam folder. If you have not received correspondence, please contact our Customer Care Team.
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nextART.com accepts major credit cards issued in Canada, currently limited to Visa, MasterCard, and American Express, as well as payments made via PayPal. We do not accept any other payment methods online at this time. For assistance with your Sezzle payments, you can reach the Sezzle support team by email at shoppersupport@sezzle.com or call 1-888-540-1867. Their team is available from 8:30 AM to 5:00 PM CST Monday through Friday
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SHIPPING SHIPPING
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nextART.com offers free shipping on purchases over $50 anywhere in Canada. For large orders we are able to ship by palette. We will contact you to ensure you are able to receive palettes.
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Most orders ship within 3 to 4 business days after the order is placed. Depending on the method of shipment, you will receive your package within 2 to 7 business days after the order is shipped. You will receive an email informing you that your order has shipped.
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You will receive an email informing you that your order has shipped. The email will include a tracking number.
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We currently only ship within Canada and the United States. Shipments to the United States may be subject to shipping fees. If there are additional fees we will notify you in advance of producing your order.
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RETURN POLICY RETURN POLICY
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We ask that all Trade Program orders are checked upon receipt. You have a full 3 business days from the receipt of your order to contact us at support@nextart.com for a request to return. Note that if you do qualify for a return you will be charged for the all shipping charges related to the return. All returns must be made in the same packaging that customers received your art in. Any damages due to poor packaging related to returning the purchase, will not be refunded to the customer.
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We will process all approved refunds within 24 to 48 hours of receipt of the returned merchandise. We will process the refund to the same account the purchase was made with. The refund will be for the full amount of the original purchase (minus shipping and restocking fee if applicable). You should receive the refund within 5 to 7 business days after the refund has been processed. If you don’t receive the refund or have any questions concerning the return or exchange policies please feel free to contact us at support@nextart.com or at 1-866-777 0ART (1-866-777 0278).
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